In short: For £250 a year we receive post addressed to your company at our address, open and scan letters, and email them to you, usually the same working day. If you need an original, we forward it anywhere in the world — postage is charged at cost. It suits owners who live outside the UK or travel often.
What's included
- Receipt of business letters addressed to your company
- Opening and scanning of letters
- Scans emailed to you, usually the same working day
- Forwarding of originals to any address worldwide
- Choice of forwarding each item, in batches, or on request
- Secure holding of originals until you decide what to do
- The legally required checks on the people behind a company (UK Money Laundering Regulations). We complete them as part of your order.
- Email and phone support
Who mail handling is for
If your company post goes to an address you rarely visit, important letters can sit unopened for weeks. That is risky: HMRC deadlines, bank letters and legal notices all arrive by post. Our Mail Handling and Forwarding service makes sure every letter is opened, scanned and sent to your inbox.
It is used most by:
- owners of UK companies who live abroad;
- founders who travel or move often;
- businesses that want all company post handled in one place.
How it works
- Order the service and complete our identity and anti-money-laundering checks.
- We confirm the address your post should be sent to and how it should be addressed.
- When a letter arrives, we open it, scan it and email it to you, usually the same working day.
- Tell us what to do with the original: forward it or hold it.
Forwarding and postage
We can forward originals to any address in the world, one at a time or in batches to save on postage. Postage is charged at cost — you pay what the carrier charges us, based on weight and destination. If you need an important item to arrive quickly or with tracking, we can send it by our UK courier or international courier service instead.
How it fits with our address services
Mail handling is about what happens to your post. It does not by itself give your company a registered office or a director service address.
- Official mail sent to our Registered Office Address is already scanned and emailed as part of that service.
- Our London Virtual Office and Edinburgh Virtual Office include mail handling for your business post.
- This standalone service suits clients who want general business post handled and forwarded.
If you are unsure which you need, tell us how you plan to use the address and we will recommend the right option.
What we cannot handle
- Parcels, goods and stock, unless agreed in advance
- Items that need a signature from you in person
- Cash or anything illegal or hazardous
What you need to provide
- Your company name and number
- Proof of identity and address for the account holder and, for a company, its directors and people with significant control
- The email address for scans and a forwarding address for originals
Frequently asked questions
How quickly will I see my mail?
Letters are usually scanned and emailed the same working day they arrive at our office.
Is postage included in the £250?
No. Handling, scanning and forwarding are included, but postage is charged at cost based on weight and destination.
Can you forward mail outside the UK?
Yes. We forward originals to any address in the world. For valuable documents, we recommend our tracked international courier.
Do you open my letters?
Yes, so we can scan them. If you want certain letters left sealed and forwarded unopened, tell us.
Does this give my company a registered office?
No. A registered office is a separate service. See our Registered Office Address.
Can I receive parcels?
The service is for letters. Ask us before sending parcels or goods, as we may not be able to accept them.
Related services
Registered Office Address
Use our Edinburgh or central London address as your company's official registered office, with mail scanning.
London Virtual Office
A central London business address for your website, invoices and post, with mail scanning and forwarding.
Edinburgh Virtual Office
An Edinburgh business address for your website, invoices and post, with mail scanning and forwarding.
International Documents Courier
Tracked international courier delivery of your company documents to almost any country.