TERMS AND CONDITIONS

Last updated: 1 September 2026

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1. Who we are

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Form My Company is a trading name of IBA Limited, a private limited company registered in Scotland under company number SC660379.

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Our registered office and principal contact details are:

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IBA Limited

Trading as Form My Company
9A Tinto Place
Edinburgh
EH6 5GD
United Kingdom

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Email: info@formmycompany.co.uk
Telephone: 0131 322 1309
Website: www.formmycompany.co.uk
Opening hours: Monday to Friday, 9:00 a.m.–5:00 p.m. UK time
VAT registration number: 371 8646 69
AML registration number: XNML00000150818

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In these Terms and Conditions, “Form My Company”, “IBA Limited”, “we”, “us” and “our” mean IBA Limited. “You”, “your” and “customer” mean the person or organisation accessing our website, creating an account, placing an order or receiving our services.

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2. Acceptance of these Terms

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These Terms and Conditions govern:

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• your access to and use of www.formmycompany.co.uk;

• orders placed through our website, by telephone, email or another agreed method;

• company-formation and company-secretarial services;

• Companies House applications and filings;

• registered-office and director service-address services;

• virtual-office and mail-handling services;

• document preparation;

• accounting, bookkeeping, payroll, VAT and tax-administration services where offered;

• identity-verification and compliance services; and

• any other business or administrative services supplied by us.

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By accessing our website, placing an order, making payment, creating an account, approving an application or asking us to begin work, you confirm that you have read, understood and accepted these Terms.

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If you do not agree to these Terms, you must not use our website or purchase our services.

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If you place an order for a company, partnership, charity, organisation or another person, you confirm that you have the authority to act for and legally bind that person or organisation.

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3. Nature of our services

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We provide company-formation, company-secretarial, filing, address, mail-handling, documentation, compliance-support, accounting-administration and related business services.

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Unless expressly agreed otherwise in writing:

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1. we act as an administrative and corporate-service provider;

2. we are not acting as your solicitor, barrister, tax adviser, financial adviser, investment adviser or insolvency practitioner;

3. information published on our website or provided through general customer support is general information and is not personalised legal, tax, accounting, financial or investment advice;

4. no solicitor-client, fiduciary or professional advisory relationship is created;

5. you remain responsible for determining whether a company, legal structure, registered address, tax registration, filing or other service is appropriate for your circumstances; and

6. you should obtain independent professional advice where necessary.

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Where a separately contracted regulated or professional service is provided, its scope and applicable terms will be confirmed in writing.

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We do not guarantee that using our services will produce any particular legal, tax, financial, banking or commercial result.

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4. Eligibility and authority

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To order our services, you must:

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• be at least 18 years old;

• have legal capacity to enter into a binding contract;

• provide complete and accurate information;

• act for a lawful purpose; and

• have proper authority from every person or organisation on whose behalf you act.

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We may require evidence of your authority, including written consent from directors, shareholders, members, partners, persons with significant control or beneficial owners.

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We may reject, suspend or cancel an order if we cannot verify your identity, authority or intended use of the service.

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5. Prohibited use

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You must not use our website, addresses, documents, accounts or services:

• for any unlawful, fraudulent, deceptive or unauthorised purpose;

• to conceal beneficial ownership or the source of funds;

• to facilitate money laundering, terrorist financing, sanctions evasion, fraud, tax evasion or other criminal conduct;

• to impersonate another person;

• to submit false, misleading, forged, stolen or altered information or documents;

• to register or manage a company without proper authority;

• to infringe intellectual-property, privacy or other legal rights;

• to mislead another person about where your business operates;

• to conduct an activity requiring a licence or authorisation that you do not hold;

• to sell illegal, counterfeit, dangerous or prohibited products;

• in a way that may damage our addresses, business, reputation, staff, customers, systems or regulatory position; or

• in breach of any applicable law, regulation, court order or official requirement.

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We may immediately suspend or terminate services where we reasonably suspect prohibited activity.

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6. Information you provide

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You must provide complete, truthful, accurate and current information.

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You are responsible for checking all details, including:

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• full names and previous names;

• dates of birth;

• nationalities and countries of residence;

• residential, correspondence and service addresses;

• occupations;

• proposed company names;

• business activities and SIC codes;

• directors, secretaries, members and partners;

• shareholders, share classes and shareholdings;

• persons with significant control and beneficial owners;

• registered-office information;

• identity documents;

• source-of-funds and source-of-wealth information; and

• information included in Companies House, HMRC or other official filings.

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You must carefully check all summaries, application forms, draft documents and approval requests before approving submission.

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Once you approve information, we are entitled to rely on that approval. We are not responsible for a rejection, delay, penalty, additional fee or other consequence caused by incorrect, incomplete, misleading or late information supplied or approved by you.

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You must notify us immediately if information changes or if you discover an error.

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7. Identity verification, AML and regulatory compliance

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We are required to comply with applicable anti-money laundering, identity-verification, sanctions, fraud-prevention and corporate-transparency requirements.

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We may require:

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• photographic identification;

• proof of residential address;

• biometric or electronic identity verification;

• beneficial-ownership information;

• information about your business and expected activities;

• evidence of source of funds or source of wealth;

• proof of authority to act;

• certified or translated documents; and

• any other information reasonably required for compliance purposes.

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You authorise us to verify information through identity-verification providers, credit-reference agencies, fraud-prevention services, sanctions databases, public registers and other lawful sources.

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We may share relevant information with Companies House, HMRC, our AML supervisor, identity-verification providers, regulators, law-enforcement authorities and other competent bodies where permitted or required by law.

We may refuse, delay, suspend or terminate a service if:

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• verification has not been completed;

• requested information has not been provided;

• documents appear altered, inconsistent or unreliable;

• we cannot establish beneficial ownership;

• sanctions, fraud or financial-crime concerns arise;

• the proposed activity falls outside our risk appetite; or

• continuing to act may breach a legal or regulatory obligation.

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Where the law prevents us from explaining a compliance decision, investigation or report, we will not be required to disclose the reason.

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8. Orders and formation of a contract

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Information on our website is an invitation to place an order and does not constitute a binding offer.

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Your order constitutes an offer to purchase the selected services subject to these Terms. A binding contract is formed when we:

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• send you written acceptance;

• begin performing the service;

• prepare or submit an application or filing; or

• otherwise confirm that the order is being processed,

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whichever happens first.

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An automated payment receipt does not necessarily constitute acceptance of an order.

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We may reject or cancel an order before acceptance where:

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• the service is unavailable;

• a price or description contains an obvious error;

• payment has not been authorised;

• you have not supplied required information;

• compliance checks have not been completed;

• a proposed company name or business activity is unacceptable;

• we cannot lawfully provide the service; or

• we reasonably consider the order to create unacceptable legal, financial, operational or reputational risk.

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If we cancel an order before performing material work, we will normally refund our service fee, less any non-refundable third-party costs lawfully incurred.

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9. Companies House applications and filings

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Where instructed, we may prepare and submit:

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• company incorporations;

• confirmation statements;

• director or secretary appointments and resignations;

• registered-office changes;

• service-address changes;

• share allotments and other share-related filings;

• company-name changes;

• company dissolutions; and

• other Companies House applications or filings.

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We rely on the information supplied or approved by you.

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Companies House and other public authorities are independently responsible for accepting, rejecting and processing applications. We cannot guarantee:

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• that a proposed company name will be accepted;

• incorporation by a particular date;

• acceptance of a filing;

• availability or performance of Companies House systems;

• successful identity verification;

• correction or removal of information from the public register; or

• any decision made by Companies House, HMRC or another authority.

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A company is not incorporated until Companies House issues a certificate of incorporation.

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You acknowledge that information filed at Companies House may become publicly available and may remain in the company’s permanent filing history. Correction or removal may require further applications, evidence, government fees, professional assistance or court proceedings and may not always be possible.

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10. Your ongoing responsibilities

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Purchasing a company-formation or company-secretarial service does not transfer responsibility for managing your company to us.

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Unless expressly included in a current written service agreement, you remain responsible for:

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• filing confirmation statements;

• preparing and filing annual accounts;

• filing corporation-tax returns;

• making VAT returns;

• operating payroll correctly;

• maintaining statutory registers;

• reporting changes to directors, shareholders and persons with significant control;

• obtaining necessary licences and regulatory permissions;

• maintaining an appropriate registered office;

• monitoring Companies House and HMRC correspondence; and

• meeting all legal, tax, accounting and filing deadlines.

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We are not responsible for penalties or losses caused by your failure to meet an obligation that was not expressly included in a current paid service.

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11. Company names and intellectual-property checks

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A Companies House company-name availability check is not a trade-mark, passing-off, domain-name or intellectual-property clearance search.

Registering a company name does not guarantee that you may lawfully use that name as a business name or brand.

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You are responsible for checking whether your proposed name infringes another person’s trade mark, business name, domain name or other rights.

We are not liable for claims concerning a company, product, domain or business name selected or approved by you.

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12. Registered-office and service-address services

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Where you purchase a registered-office or director service-address service:

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1. the address may only be used for the company, person and purpose included in your order;

2. the service does not give you ownership, possession, tenancy or exclusive occupation of the address;

3. you must not claim that you physically work at or operate from the address unless separately authorised in writing;

4. you must not visit the address without an appointment;

5. the service does not automatically include general business mail unless expressly stated;

6. you must keep your contact and forwarding details current;

7. we may open and scan statutory mail addressed to your company or its officers;

8. postage, courier, storage and handling charges may apply;

9. we may refuse hazardous, illegal, perishable, oversized, unidentified or otherwise unsuitable items; and

10. the service may be suspended for non-payment, failed verification, misuse or regulatory concerns.

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You must ensure that the address service is legally appropriate for your company’s jurisdiction.

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A company registered in Scotland must maintain a registered office in Scotland. A company registered in England and Wales must maintain a registered office in England and Wales.

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13. Virtual-office and mail-handling services

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A virtual-office service provides address and mail-handling facilities only. It does not create:

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• a lease or tenancy;

• a permanent establishment for tax purposes;

• a physical staffed office for your exclusive use;

• a partnership, agency or joint venture; or

• any entitlement to represent that IBA Limited owns or operates your business.

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Mail may be received, opened, scanned, forwarded, returned or securely destroyed in accordance with the purchased service and applicable law.

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We are not responsible for loss or delay caused by Royal Mail, a courier, an incorrect address, prohibited contents or inaccurate forwarding instructions, except where the loss was caused by our failure to exercise reasonable care and skill.

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We may return mail to sender or notify relevant authorities if you continue using our address after your service has expired or been terminated.

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14. Renewal and expiry of address services

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Registered-office, service-address, virtual-office and other annual services are supplied for the period stated in your order.

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Where automatic renewal applies, the price, billing frequency and cancellation arrangements will be displayed before purchase.

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You are responsible for maintaining valid payment details and renewing your service before expiry.

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If an address service expires or is terminated, you must immediately:

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• stop using the address;

• change the address at Companies House and with HMRC;

• notify banks, suppliers, customers and regulators;

• remove the address from websites, stationery and advertising; and

• provide evidence of the change if requested.

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We may notify Companies House, HMRC, postal providers or another relevant authority that you are no longer authorised to use the address.

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Mail received after termination may be returned to sender or securely destroyed, subject to applicable law.

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15. Timescales

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All delivery and completion times are estimates unless we expressly guarantee a deadline in writing.

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Timescales may be affected by:

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• Companies House or HMRC processing;

• identity-verification and compliance checks;

• incomplete or inaccurate customer information;

• government-system outages;

• banking or payment-provider processes;

• postal and courier delays;

• public holidays;

• changes in law;

• third-party provider delays; or

• events beyond our reasonable control.

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We will exercise reasonable care and skill but are not responsible for delay caused by you, a public authority, an independent third party or an event outside our reasonable control.

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Time is not of the essence unless expressly agreed in writing.

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16. Prices, VAT and payment

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Prices are displayed on our website or provided in a written quotation.

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Unless stated otherwise:

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• prices are in pounds sterling;

• VAT is added where applicable;

• Companies House and other government fees may be charged separately;

• identity-verification, postage, courier and third-party charges may be additional;

• cleared payment is required before work begins; and

• work outside the purchased service will be charged separately.

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We may change prices at any time, but this will not affect an order already accepted unless a government or third-party charge changes and you were informed that such charges could vary.

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If a displayed price is obviously incorrect, we are not required to provide the service at that price. We will offer you the option to pay the correct price or cancel the affected service.

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If payment is reversed after services have been supplied or third-party costs incurred, you remain responsible for the properly payable balance and any reasonable recovery costs permitted by law.

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17. Consumer cancellation rights

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This section applies where you are an individual purchasing services wholly or mainly outside your trade, business, craft or profession.

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For most distance service contracts, you have a statutory right to cancel within 14 days beginning on the day after the contract is made.

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To cancel, contact us using a clear statement:

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Email: info@formmycompany.co.uk

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Post:
IBA Limited
9A Tinto Place
Edinburgh
EH6 5GD
United Kingdom

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Your cancellation notice should include your name, order number and the service you wish to cancel.

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Starting services during the cancellation period

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Many company-formation and filing services are time-sensitive. If you ask us to begin work during the 14-day cancellation period:

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1. you expressly request immediate performance;

2. if you cancel before completion, we may charge a proportionate amount for work already performed; and

3. if the service is fully performed after your express request and acknowledgement, your statutory cancellation right for that completed service will end.

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No statutory cancellation right will be removed without the express request and acknowledgement required by law.

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Personalised goods or documents may be subject to separate statutory cancellation exceptions where applicable.